Bro. Garry Smith

About Bro. Garry Smith

Retried Army First Sergeant with over eighteen years of military management of people. My…

Experience

1. Manager

   Baylor Scott & White Health

   Nov 2014 — Present

   The Hospitality Service Manager leads a cross-functional, patient care service delivery team performing a broad range of non-clinical support service duties. Provides efficiency and quality of care by focusing on the patients comfort/concerns to enhance patient satisfaction and safety, while freeing Nursing staff to prioritize medical and Nursing tasks. Although this position serves primarily as a collaborative team member of Nursing, Environmental Service (EVS) and Food/Nutrition Service (FNS), the program is designed to interface with Linen, Patient Transportation, Waste Management, Maintenance, etc, to assure a high touch service for our patients.Manages EVS and FNS staff in an assigned geographic area within Scott & White. Ensures optimal, high quality, efficient environmental and nutritional related service for patients, directly supervising approximately 175 to 200 employees.Essential FunctionsSUPERVISE THE DAILY OPERATION OF THE HOSPITALITY STAFF ON THE ASSIGNED SHIFT* Develop, implement, and monitor the Hospitality Service Program that includes cross functional, multi-service operations in conjunction with nursing.

Skills

• Direct Sales
• Strategy
• Networking
• Voip
• Solution Selling
• Program Management
• Microsoft Office
• Sales
• Product Management
• Team Leadership
• Strategic Planning
• Hospitals
• Wireless
• Umts
• Management
• Team Building
• Lte
• Microsoft Excel
• Process Improvement
• 4g
• T1
• Leadership
• Healthcare Management
• Telecommunications
• Call Centers
• Ip
• Wimax
• Vendor Management
• Computer Network Operations
• Customer Experience
• Cdma
• Business Process Improvement
• 3g
• Cellular Communications
• Training
• Customer Satisfaction
• Sales Operations
• Customer Retention
• Account Management
• Customer Service