Kannan Balakrishnan

Pioneering Digital, AI & AGI Transformation | Driving Bottom Line with Cx & GTM Innovation | Business Transformation & Strategy Executive

Role: Head of Digital Cx and Enterprise Integration, IT Director at Citrix
Location: Miami-Fort Lauderdale, FL, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Kannan Balakrishnan

Kannan Balakrishnan is a seasoned technology executive and leader with extensive experience in leading businesses and IT organizations. He serves under executive, board level management and Technology & AI leadership roles. He has been very successful in developing digital technology strategies, advanced production-ready AI/GenAI systems, building digital roadmap and implementing them. He has spearheaded digital transformation and functional transformation for large corporates. Kannan has IT and domain expertise in the B2B, B2C and D2C ecommerce business models. He has delivered value to many large enterprises by selecting platforms, negotiating with partners, executing several turnkey AI and digital technology initiatives and leading innovations.He is an innovator and contributor to AI and breakthrough innovations in HighTech, CPG, retail/ecommerce and insurance industries. Kannan has very strong interests in philanthropy and participates in community service projects.

Experience

Head of Digital Cx and Enterprise Integration, IT Director
Citrix
Aug 2021 — Present
Led enterprise growth strategy execution, functional and financial transformation, and Digital Customer Experience transformation across Cloud Software Group. • Delivered substantial revenue growth, customer engagement and YoY operational savings through AI/GenAI-enabled MarTech consolidation and enterprise integration. • Built digital CoE driving exceptional EBITDA performance and seamless M&A technology integrations while achieving industry-leading revenue per employee metrics.

Education

Northern Illinois University
Executive MBA, Business Administration and Management, General
2010 — 2012
Anna University Chennai
Bachelor of Technology, Textile Technology
1992 — 1996

Skills

Business Integration
Product Management
Strategy
E-Commerce
Business Process
IT Strategy
Client Services
Strategic Planning
Cross Channel
Change Management
Requirements Analysis
Cloud Computing
Information Technology
Project Management
IT Management
Management
Business Intelligence
Vendor Management
Analytics
Business Analysis
Financial Services
Software Development
Analysis
Enterprise Software
B2b / B2c / Mobile
Enterprise Architecture
Leadership
B2b
Team Leadership
Erp
Outsourcing
Consulting
Cross-Functional Team Leadership

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Kannan Balakrishnan

Experience

Head of Digital Cx and Enterprise Integration, IT Director

Education

Northern Illinois University

Anna University Chennai

Skills

Find verified contacts for anyone on LinkedIn