Brittny Taylor
Customer Success Manager | Helping Clients Achieve Maximum ROI | Reducing Churn & Increasing Lifetime Value
- Role
- Customer Success Manager at Exeter Finance
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Brittny Taylor
As a seasoned CSM with a proven track record of exceeding targets and fostering long-term…
Experience
Customer Success Manager
Jun 2016 — Present · Irving, TX, US
Manage portfolio of 50 merchant accounts from nurturing CTOs and Product Owners relationships to exceed business targets by 20% Partner with Account Executives to execute a seamless handoff process for post-sales cycle transitions by conducting kick-off calls Develop and implement tailored customer success plans, resulting in a 60% increase in account engagement and 47% boost in retention Perform product demonstrations for clients by showcasing key features, functionalities, and value propositions to drive adoption Facilitate quarterly business reviews with key clients, converting $1MM in upsell opportunities and reducing churn rate by 23% Advocate for merchants with internal teams, leading to a 30% improvement in product optimization and customer support Conduct marketing campaigns to scale Exeter brand visibility and drive 10% growth in market share within targeted segments Optimize sales performance by refining effective pipeline management techniques that accurately predict and attain revenue targets Recover $2.2MM YTD by presenting loan structuring, risk management, and payment plans to improve credit for delinquency accounts Work cross-functionally with technical support to address servicing roadblocks by troubleshooting to expedite customer issue resolution Mitigate churn risks utilizing HubSpot and Salesforce to track metrics, automate engagement, and pinpoint issues to exceed quota at 159% Generate $3.9MM from negotiating incremental upsell opportunities throughout quarterly business reviews to preserve 97% retention
Education
Grambling State University
Bachelor's degree, Parks, Recreation and Leisure Studies
2007 — 2012
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