Brittney Thiele

About Brittney Thiele

As a Certified Revenue Cycle Representative (CRCR) with a leading healthcare software and services provider, I bring over 15 years of diverse healthcare experience—both clinical and non-clinical—to the table. My expertise spans revenue cycle management, data analysis, and patient financial services.I work closely with directors to ensure adherence to best practice business process standards and high-quality outcomes. I also provide continuous support and training to staff across all areas of the revenue cycle, including claim processing, billing, accounts receivable, collections, and related systems. My responsibilities include conducting staff audits, generating monthly reports, and meticulously reviewing accounts receivable and adjustments.My mission is to elevate the quality of the healthcare revenue cycle by enhancing performance through transparency and accountability.

Experience

1. Client Services Manager

   EqualizeRCM

   Oct 2024 — Present

   Ensure a strong relationship and communication with existing and prospective clients, and serve as a primaryresource for client support. Ensure a strong operational delivery for our clients and lead the development of team members. Structure, analyze, and resolve issues in a consultative manner for both the internal operations team and clients. Build a motivated, cost-effective team that enables the delivery of high-quality services to clients in a profitablemanner. Act as subject matter expert and communicate expertise to the team (e.g, compliance, billing policies, payerrequirements, etc.) to other team members, vendors, and clients. Lead and assist with new clients or new project implementation. Assist in the preparation, interpretation, and delivery of reports (e.g. KPI, productivity, quality, etc.) to clients. Resolve payment issues with insurance companies, and have a basic understanding of insurance contracts Routinely visit client locations to build relationships and address client issues. All other duties as assigned.Key initiatives required by you to have success include: Ability to communicate effectively, both orally and in writing. Project planning and implementation skills. Advanced Excel Skills. Knowledge related to Hospital and Professional Revenue Cycle Management. Ability to analyze, interpret draw inferences, and prepare reports. Maintain strict confidentiality, adhering to all HIPAA guidelines/regulations. Ability to work without supervision and communicate effectively with your remote team members.

Education

• University of Arkansas at Monticello

  Nursing

  2006 — 2007

• HFMA

  Certification, Certified Revenue Cycle Representitive

  2020 — 2020

• Pearson Vue

  Life Insurance License

  2015 — 2015

• EldoArk

  Phlebotomy Technician/Phlebotomist

  2007 — 2007