Brittney Jackson

Public Cruise Manager @City Experiences

Chicago, IL, US

Manage public cruise inventory across 5 yachts, pricing strategies, and availability through Salesforce CRM and reservation systems to optimize sales and guest experience• Collaborate with Sales, Revenue Management, and Operations teams to forecast demand, recommend cruise consolidations, and plan promotional offers• Analyze cruise performance and guest feedback to identify trends, improve service, and support monthly revenue forecasting• Act as port liaison for IT issues, coordinating hardware/software support and improvements with the corporate tech team• Lead all ticket booth operations, including guest check-ins, reservation troubleshooting, and staff communication during peak holidays and high-volume events• Oversee the port concierge program. Develop relationships with key hotels and serves as point of contact for the booking process• Serve as Sales Manager for Navy Pier group sales, overseeing group booking strategy, client relations, and revenue growth initiatives.