Brittney Bies

Group Head of Support @Procentia - Pensions Software Solutions

Bristol, GB

As the Group Head of Support, I lead a dynamic team dedicated to delivering exceptional technical assistance and customer service. With a leadership style that focuses on team building and career development, I empower team members to excel professionally, fostering a culture of growth and excellence. My goal is to optimize support operations with strategic leadership and to deliver on clients\' service level agreements. I work collaboratively to implement scalable support frameworks to elevate support standards and achieve organizational & client objectives.Key achievements include:* Standardization of the support commercial contracts* Creation of a premium support model which is generating significant recurring revenue* Streamlined the support incident management system* Introduction of cost analysis for the department to report to the Board* Built an organization chart with a clear reporting structure and route to promotion* Creation of Group Incident Management Policy for the business

University of Redlands

BA

University of the West of England

Master of Fine Arts (MFA)

James Cook University

Bachelor's Degree of the Arts