Brittney Allen

Client Services Supervisor @Amedisys

Exton, PA, US

Monitors and assesses the abilities and limitations of field and external staff to ensure appropriate case assignments and effective team performance.• Contributes to cost containment efforts by optimizing nurse assignments and resource utilization, ensuring operational efficiency.• Monitors authorization expiration dates and proactively reports potential lapses to location management, ensuring timely resolution and uninterrupted patient care.• Engages in location recruiting activities, including identifying, scheduling, and interviewing potential candidates to meet staffing needs.• Assists in the orientation and training of new staff members, ensuring they are fully prepared for their roles and aligned with company standards.• Serves as the primary point of contact for patient families regarding staffing schedules, ensuring clear communication and patient satisfaction.• Utilizes PROMISe and NaviNet systems to retrieve and verify patient information, ensuring accurate identification of active authorizations for seamless care coordination.