Brittnay McDonald

Customer Services Specialist @LaSalle Network

High Point, NC, US

Handled high-volume inbound calls, assisting members with eligibility, plan options, costs, and timelines • Verified caller identity and ensured HIPAA compliance while providing accurate benefit information • Guided customers through enrollment and documentation processes to ensure accuracy of and compliance • Utilized multiple systems to record interactions, update enrollments, and resolve issues • Met performance goals for call volume, handle time, first-call resolution, and customer satisfaction

East Carolina University

University Studies , Community Health and Preventive Medicine

University of Phoenix

Master of Public Administration - MPA, Health/Health Care Administration/Management