Brittlynn Thomas
Client Success Manager | Driving Growth & Retention Through Strategic Partnerships
- Role
- Client Success Manager at Accordant Company
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Brittlynn Thomas
As a Client Success Manager at Accordant Company, LLC, I specialize in building and…
Experience
Client Success Manager
Jul 2025 — Present · Atlanta, GA, US
Build and maintain strategic client relationships, ensuring alignment with organizational goals and maximizing Sage Intacct software utilization•Lead seamless transitions from implementation to post-go-live support, ensuring high client satisfaction•Conduct proactive quarterly and annual business reviews to assess performance and uncover growth opportunities•Manage a book of 100+ clients with regular cadence check-ins to monitor success and address evolving needs•Serve as a cross-functional liaison to resolve complex client inquiries, including integrations and proprietary software support•Collaborate with the sales team to identify upsell opportunities and ensure solution fit for client success•Deliver best-in-class client experiences through responsive inbound support, issue resolution, and strategic consulting
Education
Clark Atlanta University
Business, Management, Marketing, and Related Support Services
2012 — 2016
Skills
- Organizational Leadership
- Office Administration
- Microsoft Office
- Customer Service
- Microsoft Excel
- Microsoft Word
- Team Leadership
- Administrative Assistance
- Business Planning
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