Brittany Wilson

About Brittany Wilson

Brittany brings together technology expertise, functional experience, and a deep understanding of the way people work. These skills allow her to develop employee centric experiences to drive innovation, productivity improvement and retention of top talent. Having worked as an HR process owner, in HRIS and in HRIT, she has the keen ability to bridge the divide between HR, IT and \"the business\" and leverages data-driven insights to ensure that underpinning HR technology is firmly aligned to business objectives and outcomes. Brittany is driven by curiosity about new technologies and tools to enable workforce and partner experiences. She loves envisaging the art of the possible and making that a reality, and is comfortable rolling up her sleeves, getting involved, and diving into delivery challenges. Additionally, she is a collaboration expert and can successfully influence across matrixed stakeholders with her ability to relate complex topics in simple and accessible language. Brittany is also an established team leader who plays an active role in leading and building high performing teams.Domain experience: performance and reward management, talent and succession planning, on-boarding, core HR, resourcing, and learning management. Technology experience: Cornerstone on Demand, Workday, Salesforce, Service Now, Adobe Connect, Zoom, other SaaS products, bespoke built products on Microsoft Azure and AWS; microservices architecture Skills: Design Thinking; Agile Project Management; Data Analysis; Campaign Management; Business Analysis; DevOps; Scrum; KanbanIndustry Experience: public universities; oil & gas (petroleum); energy; pharmaceuticals; healthcare; non-profit; arts and education; agriculture; construction services; banking and financial; retail; Fortune 100; Fortune 500.

Experience

1. Principal, Product Manager Technical

   Amazon

   Jul 2022 — Present · Houston, TX, US

   Lead strategic initiatives that drive enterprise HR technology transformation serving over 1.5 million employees globally through the strategic vision and execution of AI-powered employee self-service solutions achieving 50%+ adoption rates across corporate and operations populations. Drive the seamless integration of AI self-service, centralized service centers, and site-based HR teams into a unified delivery model, resulting in a 30% reduction in case resolution time while maintaining strong satisfaction metrics. Orchestrate large-scale transformation programs across global HR domains including workforce management, employee support centralization, investigations workflows, and content management systems. Optimize HR through intelligent automation, process standardization, and elimination of undifferentiated work, transforming how HR professionals operate at scale. Support enterprise content strategy to achieve 80%+ content quality scores and 99%+ AI-readiness for critical HR knowledge bases, enabling intelligent, personalized employee support across complex global operations. Reimagine employee support through AI-human partnerships, creating agentic workflows that augment HR professional capabilities while driving self-service adoption. Establish unified service platforms that centralize previously fragmented tools, improving both employee experience and operational efficiency. Implement sophisticated metrics frameworks that measure end-to-end employee journeys across digital and human touchpoints, pioneering content management practices that enable high-quality, multilingual AI responses at global scale. Deliver measurable business value through operational efficiency and enhanced employee satisfaction by creating technology experiences that empower both employees and HR professionals.

Education

• The University of Texas at Austin

  B.A.

  2002 — 2006

Skills

• Hris
• Process Automation
• Talent Management
• Oracle HR
• Saas
• Learning Management
• Performance Management
• Quality Assurance
• Business Requirements
• Offshore Projects
• Business Process Improvement
• Implementing Processes
• Software Lifecycle Management
• Successfactors
• Sumtotal
• Paychex
• Compensation
• Business Systems Implementation
• Needs Analysis
• Project Management
• Agile Project Management
• Business Strategy
• Onboarding
• Employee Engagement
• Talent Acquisition
• Event Planning
• Applicant Tracking Systems
• Organizational Effectiveness
• New Hire Orientations
• Organizational Development
• Social Media
• HR Policies
• Social Networking
• Higher Education
• Requirements Gathering
• Human Resources
• Employee Relations
• Recruiting
• Business Analysis
• Change Management