Britt Layman
CS Ops & GTM Systems Architect | Building AI-Driven Customer Success Engines | Strategy, Automation & Data | Builder, Not Buyer
- Role
- Senior Applications Administrator, Cs Systems at Mcg Health
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Britt Layman
I’m all about building smart, scalable strategies and systems that drive customer success, improve operations, and create real business impact. Whether it’s optimizing workflows, enhancing retention, or leveraging data to make smarter decisions, I love solving complex challenges and turning them into growth opportunities.
Experience
Senior Applications Administrator, Cs Systems
Oct 2025 — Present
Drive the configuration, optimization, and continuous improvement of Customer Success systems, with a focus on Gainsight CS and integrated GTM applications. Partner cross-functionally across Customer Success, Product, Sales, and Business Systems to align platform capabilities with business strategy and deliver measurable operational impact.Key Focus Areas:* Configure and customize Gainsight CS to streamline workflows, improve data integrity, and enhance visibility into customer health metrics.* Partner with CS leadership to translate strategic goals into scalable system solutions and data-driven reporting frameworks.* Manage platform governance, change management, and end-user enablement to ensure strong adoption and continuous improvement.* Collaborate with Salesforce, analytics, and engineering teams to maintain clean data pipelines and integrated reporting.* Serve as a subject-matter expert and Gainsight advocate, driving innovation through automation, process design, and customer-centric tooling.
Education
North Carolina State University
Bachelor of Arts, History
2009 — 2011
Skills
- Editing
- Writing
- Sales Operations
- Channel Sales
- Customer Service
- Research
- Powerpoint
- Microsoft Excel
- Computer Hardware
- Resellers
- Business Operations
- Solution Selling
- Problem Solving
- Microsoft Word
- Team Leadership
- Social Media
- Product Marketing
- Social Networking
- Brand Awareness
- Management
- Microsoft Office
- Sales
- Software Industry
- Time Management
- Retail
- Customer Relations
- Public Speaking
- Customer Relationship Management (Crm)
- Computer Proficiency
- Marketing
- Business Development
- Content Creation
- Customer Satisfaction
- Account Management
- Communication
- Photoshop
- Salesforce.com
- Channel Partners
- Cold Calling
- Project Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.