Brittiany L.

About Brittiany L.

I’m a community-focused operations leader who knows how to make things actually work, on the ground and behind the scenes.Over recent years, I’ve supervised multisite properties (12+) and large teams of 65+ employees simultaneously, across fields of property management, customer service, and in nonprofit environments. I’m at my best where people and systems meet, building structure, solving problems in real time, and making sure both staff and the people we serve are supported well.My work has included program development, process improvement, occupancy bolstering, strengthening customer experience, and stepping into high-pressure situations to provide immediate support when it’s needed most. I build and grow team strength and culture so they can function more clearly, efficiently, and with less friction.Outside of my professional work, I co-own and operate a family chicken and farm operation that supplies fresh eggs and produce to local food pantries and families. It’s a simple thing, but it reflects what matters most to me, using what I have to serve others in a practical, consistent way.I’m currently pursuing my Bachelor’s in Geoscience at SNHU, where I’m on the honor roll and a member of Sigma Alpha Pi. That path reflects a deeper commitment to understanding the world and finding ways to care for both people and the land.I work as a Minister to Youth at my Episcopal church. I stay actively involved in serving the unhoused and food-insecure in my community.Leadership, to me, is not just about results, it’s about dignity, responsibility, and showing up well for others every day.

Experience

1. Customer Connections

   Brighton Center

   Dec 2025 — Present · KY, US

   At Brighton Center, I welcome and assist individuals and families in need, ensuring they receive the support and direction necessary to access vital resources. My role involves greeting clients, providing information, and fostering a positive atmosphere to help them feel comfortable and supported.

Education

• Coursera

  Google: Information Technology Support Professional

• Coursera

  Google: Project Management Foundations

• The University of the South

  Education for ministry

• Southern New Hampshire University

  Bachelor of Science - BS, Geological and Earth Sciences/Geosciences

  2026

• Western Governors University

  Bachelor's degree, Information Technology

  2024

• The School for Creative and Performing Arts

  Drama, Writing, Orchestra-Cello