Brittany Yates-Kelly

Maintenance Coordinator @Irvine Company

Newport Beach, CA, US

Serves as the first point of contact for resident inquiries, work order requests, and maintenance related escalations, ensuring timely resolution and a high standard of customer service.Manages and dispatches daily workloads for up to 16 maintenance staff via Salesforce, prioritizing urgent requests and monitoring response times. Monitors on hold requests and resident communication. Collaborates with Director of Project Management, Maintenance Operations Director, Apartment Development Dept, on-site staff, residents, and 3rd party vendors for CapEx projects, PM’s, annual inspections, and community projects. Ensures frequent check-ins with project’s movement. Handles coordination of Water Intrusion and Asbestos/Mold Remediation incidents per company policy. Is familiar with mitigation procedures, city codes, permitting requirements and final sign offs. Sees project through from initial incident reporting via RiskConnect to rebuild completion and QC walks for both vacant and occupied homes.Completes purchase orders and change requests for vendor payment via Coupa. Orders parts, appliances and supplies for the community. Completes final move out inspections and re-keys homes to a master lock as needed. Follows protocol for daily key release for vendor activity in occupied and vacant homes. Maintains positive working relationships with vendors to maintain quality work and foster a healthy work environment for all parties.Projects completed to date: Roof hatch replacements, scupper replacements, electrical panel replacements/ sub-panel replacements, trenching, community woodwork, community wide re-roofing, plumbing re-piping, electrical preventative maintenance, in-home preventative maintenance inspections 1200+ units, key-less entry lock transitions and more.

Coursera

PMP, Project Management