Brittany Santoro

Admissions Intake Specialist @Genpsych Pc

Bridgewater, NJ, US

Manage centralized phone access center for all GenPsych treatment sites.Field all incoming calls to access center and ensure all calls are answered immediately.Schedule/Reschedule appointments in a timely manner and confirm appointments with clients.Provide the highest standard of customer service to all consumers including referral sources, clients, and professionals.Manage all internet inquiries and communication.Screen potential clients for eligibility.Develop initial patient record.Obtain necessary documents for clinical and billing purposes.Assist in overall marketing and sales initiatives.Serve as a liaison between outside providers and program clinicians.Maintain constant communication with billing, clinical, and marketing departments.Manage and maintain assessment schedule for all GenPsych program locations.Perform other duties as assigned or requested.

Middlesex College

Associate's Degree, Psychology

Stockton University

Bachelor's Degree, Psychology; minor in Women, Gender, and Sexuality Studies