Brittany Fishman Pais
SVP of Customer Growth | Global Customer Success Leader | Driving Revenue Growth & Retention at Scale
- Role
- SVP of Customer Growth at Lytho
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Brittany Fishman Pais
I’m a customer experience leader who thrives on building high-performing teams and creating a culture of accountability and empowerment. My experience in product and marketing operations has fueled my passion for developing customer-first solutions that scale. My leadership philosophy centers on people first: developing talent, aligning teams around shared goals, and equipping them with the tools, frameworks, and strategies needed to deliver exceptional results.As Vice President of Customer Experience at Lytho, I’ve built a global post-sales team that works cohesively across Customer Success, Professional Services, Renewals, Marketing, Education, and Support. Together, we’ve operationalized and implemented scalable processes, digital-first strategies, personalized customer engagement, and ROI-focused journeys across 5+ product lines. From launching customer advocacy programs to facilitating cross-functional collaboration, I focus on understanding customer needs and translating them into actionable enterprise-wide strategies. This customer-first approach has not only driven business growth, but also created stronger partnerships, increased retention, and built long-lasting trust.At the heart of my work is a desire to make an impact - not just on the organizations I serve, but on the people I lead and the customers we support.
Experience
SVP of Customer Growth
Jan 2026 — Present
Education
Vanderbilt University
Bachelor of Arts
Skills
- Visio
- Reporting & Analysis
- Project Management
- Organizational Leadership
- Search Engine Marketing
- Customer Relationship Management (Crm)
- Public Speaking
- Agile Project Management
- Crm
- Product Development
- Sem
- Event Planning
- Salesforce.com
- Copywriting
- Business Process Design
- Software Development Life Cycle (Sdlc)
- Editing
- Software as a Service (Saas)
- Digital Marketing
- Product Training
- Blogging
- Competitive Analysis
- Customer Experience
- Search Engine Marketing (Sem)
- Business Analytics
- Agile Methodologies
- Training & Development
- Email Marketing
- Microsoft Office
- Digital Media
- Social Media Marketing
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