Brittany Ethridge
Senior Director, Client Experience @Karma Casting
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WORK HISTORY
Senior Director, Client Experience @Karma Casting
As Senior Director, Client Experience at Karma Casting, I lead the charge in creating and implementing strategies that elevate our client relationships to the next level. I oversee key accounts, ensuring that every interaction is seamless, impactful, and aligned with their unique needs. By collaborating across teams, I drive innovative solutions that enhance the client journey, boost satisfaction, and foster long-term partnerships driving true organic growth. My role is all about delivering exceptional value while aligning client experience initiatives with broader business growth objectives, making sure we stay ahead in a competitive market.
EDUCATION
Sandra Day O’Connor College of Law at Arizona State University
Master of Legal Studies, HR and Employment Law
W. P. Carey School of Business – Arizona State University
Bachelor of Arts (B.A.), Business/Corporate Communications
SKILLS
ABOUT BRITTANY ETHRIDGE
With over nine months as Senior Director, Client Experience at Karma Casting, I specialize in designing and implementing strategies that elevate client satisfaction and foster long-term partnerships. My expertise in client journey optimization and HR leadership enables me to oversee key accounts effectively, ensuring seamless, impactful interactions aligned with business objectives. With almost 7 years at Mosaic and Acosta as Director of Talent Acquisition, I contributed to innovative staffing solutions, compliance excellence, and team retention strategies. By leveraging these experiences, I now focus on enhancing client relationships and aligning service initiatives with strategic growth at Karma Casting. My passion lies in empowering teams and driving collaborative solutions that deliver measurable value.
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