Brittany Baker
Program Manager | Learner Experience & Alumni Engagement | Higher Ed & Ed Tech
- Role
- Program Manager (Cohort Lead) at Galvanize
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Brittany Baker
I’m a program manager and learner experience professional with 8+ years of experience across ed tech, higher education, and international education. I currently lead end-to-end program experience for adult learners in a remote ed tech environment, partnering with admissions, instruction, DEI, and career services teams. My work includes virtual program delivery, learner support initiatives, admissions interviews, and team management, all with a focus on engagement, retention, and learner success.Previously, I led alumni engagement and career support initiatives, launching hybrid events, scaling referral programs, and increasing survey response rates. Earlier roles at NYU and NYU Abu Dhabi focused on international education, student advising, scholarship and budget management, and cross-cultural programming. I’m known for a structured, data-informed approach and strong cross-functional collaboration.I’m seeking program management, learner experience, alumni engagement, or student success roles in ed tech or higher education.
Experience
Program Manager (Cohort Lead)
Oct 2022 — Present
Program & Learner Experience Leadership- Lead end-to-end program experience for multiple adult learner cohorts, supporting learner success across admissions, onboarding, instruction, and career transition- Design and deliver 15+ virtual events per quarter in partnership with Admissions, DEI, Instruction, and Career Services teams- Developed non-technical learner support programming focused on time management, imposter syndrome, and self-advocacy, achieving 100% learner satisfactionTeam Leadership & Operations- Manage and mentor 3 full-time staff and 13 teaching assistants, including onboarding, training, and weekly performance check-ins- Facilitate admissions interviews, application reviews, and virtual info sessions to support enrollment and yield
Education
New York University
Higher Education/Higher Education Administration
Loyola University Chicago
Bachelor of Science (B.S.)
2011
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