Brittany Autry

About Brittany Autry

Thanks for connecting! I thrive in fast-paced, high-growth environments where…

Experience

1. Director of Operations and Business Development

   Titan Iq

   Jul 2024 — Present · Austin, TX, US

   Strategic Leadership & Business Scaling>> Developed and executed SOPs and project delivery frameworks that supported a 40% YoY increase in service volume while reducing overhead through system integrations and automation.>> Directed a full CRM migration and optimization effort, improving workflow transparency and reducing service order lag time by 63%.> Cross-Functional Project Management>> Led multi-stakeholder collaborations with property management firms, vendors, subcontractors, and internal departments to launch new service verticals and expand regional coverage.>> Partnered with financial and legal teams to implement scalable vendor compliance workflows and insurance certification tracking systems across platforms like VendorSmart, Associa, and AppFolio.> Data-Driven Strategy & Forecasting>> Built financial models and pricing strategies based on service type, location data, and project ROI—enabling 15% gross margin improvement within the first two quarters post-implementation.>> Introduced and managed reporting on KPI dashboards and performance metrics that drove accountability across dispatch, sales, and field ops teams.> Operational Innovation & Culture Building>> Integrated intelligence platforms with CRM tools to anticipate service demand and launch a proactive service and client assistance division.>> Fostered a culture of innovation, ownership, and agility by coaching teams on customer-centric problem-solving and rapid response protocols.> Executive Communication & Stakeholder Reporting>> Served as the liaison between company leadership and client partners; presented strategic growth plans and operational reports to executive stakeholders on a monthly cadence.>> Authored high-impact client proposals and partner onboarding materials, securing contracts with top-tier property groups and increasing retention by 22%

Education

• Blinn College

  Associate of Science - AS, Business, Management, Marketing, and Related Support Services

  2013 — 2016

• Blinn College

  Associate of Arts - AA, Digital Communication and Media/Multimedia

  2013 — 2016

• Texas State University

  Bachelor of Applied Arts and Sciences - BAAS, Occupational Workforce and Leadership Studies

  2016 — 2018

• St.Edward's University

  Master of Science - MS, Digital Marketing and Analytics

  2019 — 2021