Brittany Cote
Capital One Business Cards & Payments | 7x Sales & Customer Success Leadership Award Winner | 10+ yrs of Sales, Relationship Management & Customer Success Leadership | Innovation in Transformation l Culture Creator
- Role
- Relationship Manager - Customer Growth at Capital One
- Location
- Appleton, WI, US
- LinkedIn followers
- 500 followers
About Brittany Cote
I love to scale initiatives and drive innovation while exceeding company objectives. I’m a dedicated leader with a robust background in sales, customer success and relationship management. I focus on combining strategic vision with tactical expertise to navigate the complex matrix of modern business. I pride myself on being an adept problem-solver committed to empowering teams and forging strong partnerships with stakeholders across all levels! Ensuring that the customer’s voice is heard and integrated into the company’s objectives while mitigating risk and achieving goals. In my current role as our Commercial Card Customer Success Leader I’ve … Lead new and tenured industry individuals to deliver on customer and business goals while creating a world-class customer experience. Officially promoted to team leader in January of 2021 after a year in a stretch supporting the build out of Commercial Card within Treasury Management. Promoted to develop, and streamline internal expansion processes for existing B2B customers by creating and implementing KPIs and metrics to ensure team accountability, efficiency, and effectiveness in customer success. Lead the build out of the Supplier Enablement Team from inception to scale with minimal resources while also leading a team of customer success managers. Organized and provided extensive mentoring across diverse functional roles within the division and peer coaching across the line of business. Established a diverse network of internal partners to create and deliver process improvements, develop new productivity tools, and enhance reporting. Optimized associate onboarding and client activation processes, reducing time to independent producer from 90 to 60 days while maintaining over 100% ramp time in treatment to customer success goal.Select Achievements: Diamond Award - 2023 ACE Award - 2021 - “The most prestigious recognition in Commercial Banking”At Capital One we dare to dream, disrupt and deliver a better way! Empowering businesses with solutions to drive revenue with their accounts payable.
Experience
Relationship Manager - Customer Growth
Apr 2025 — Present · WI, US
Education
University of Wisconsin-Stevens Point
Bachelor of Arts (B.A.), Communication- Public Relations, & Dance
2006 — 2010
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