Brittany Valentine
Customer Outreach Manager @Enerbank Usa
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WORK HISTORY
Customer Outreach Manager @Enerbank Usa
Salt Lake City, UT, US
In this capacity, I am reasonable for managing the Quality Assurance team and ensuring that I provide support to the Quality Assurance Supervisor. Supporting the Quality Assurance Supervisor in the following ways: hiring, mentoring, on-the-job training, developing high-performing staff members, employee work performance, annual reviews, training on new processes, Etc. I prepare reports on a daily/weekly/monthly basis to verify the total workload and the contribution of each Rep within the department of QA. I hold meetings to ensure that Risk to the company is discussed, crossing several departments. I find problems or am told about a problem in a QA process and find a solution that will correct that issue in a timely fashion. I work closely with product development to improve CRM that will help other departments within EnerBank and have created Reports for Credit that improved their workflow. I work directly with the VP of Loan Operations to set QA audit plans. Work closely with the VP of Loan Operations to develop departmental policies, procedures, and practices. Delegate tasks to QA Supervisor as needed. I have excellent oral and written communication skills, including telephone skills. Demonstrate time-management, detail orientation, organizational skills, confidentiality, and professionalism. I have strong intra- and inter-departmental relationships with supervisory, managerial, and senior leadership personnel. I have a strong ability/desire to work in a time-orientated, fast-paced, dynamic work environment and demonstrate adaptability and flexibility with changing work parameters and priorities. I can remain calm, confident, and focused under stressful conditions; ability to defuse escalated situations. I have strong computer skills, including general database applications, Microsoft Office, email, internet applications, CRM, Bridge, Spectrum, Launch, Unifi, Business Objects, Domo, LoanServ, and intranet platforms.
EDUCATION
Salt Lake Community College
Associate of Science - AS, Social Work
University of Utah
Master of Business Administration - MBA
Salt Lake Community College
Associate of Science - AS, Business/Commerce, General
University of Utah
Bachelor of Science - BS, Peace and Conflict Studies
ABOUT BRITTANY VALENTINE
I\'m an experienced Customer Outreach Manager and oversee the running of the Quality Assurance Department. I\'ve worked with EnerBank USA for 16 years. I\'m skilled in Microsoft 365, CRM, Report Building, reviewing QA reps\' data, Customer Service, Banking, Strategic Planning, Mentoring, Coaching, and Training. I\'m a strong quality professional with a few degrees in different fields that make me a well round candidate; Associate of Science – AS focused in Business/Commerce – Salt Lake Community College, Associate of Science – AS – Social Work, Bachelor of Science – BS – Peace and Conflict Studies – University of Utah, and Master of Business Administration – MBA – University of Utah. I\'m a hard worker and want others to do the same. I was born into poverty but have broken that cycle. I\'m empathic, have integrity, enjoy team-building exercises, and have a high emotional intelligence, am willing to learn hard things, have difficult conversations, work to improve processes, so everyone wins, and am always up for a challenge. I\'m a forever learner and want to make the world a better place. It starts with one. I pride myself on volunteering (i.e, VITA - Volunteer Income Tax Assitance, JA - Junior Achievement (in the classroom/city), and YouthWork) with different organizations throughout the year to ensure I can provide my time to the non-profits they need most.
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