Brittany Suddeath
Senior Manager, Implementation @Auctane
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WORK HISTORY
Senior Manager, Implementation @Auctane
Austin, TX, US
Lead and develop a high-performing team, overseeing the onboarding of top-tier revenue-generating accounts, strategic partners, and brand-name merchants to ensure a seamless implementation experience. Strategize and execute implementation initiatives to increase efficiency, drive revenue growth, and optimize customer success, improving merchant retention and adoption rates. Champion cross-functional collaboration to ensure a customer-centric onboarding journey. Identify and capitalize on revenue opportunities, expanding implementation services and refining merchant workflows to scale growth and retention efforts. Act as a strategic advisor for best practices across a suite of SaaS products to enhance customer experience and scalability. Lead change management initiatives, ensuring seamless adoption of product updates, new features, and automation improvements, reducing friction in merchant implementations. Key Accomplishments: Expanded implementation coverage for high-value accounts. Drove efficiency gains by introducing scalable onboarding initiatives, automated workflows, and webinar-based customer education, reducing manual effort while improving engagement. Partnered with Operations & RevOps to improve data visibility and reporting, integrating key performance metrics into Salesforce for real-time tracking and analysis.
EDUCATION
Concordia University Texas
Bachelor of Liberal Arts, Political Science and Government
ABOUT BRITTANY SUDDEATH
I build and scale customer implementation teams that deliver real outcomes — for the customers we serve and the people on my team. I lead a North America implementation org and launched an offshore team in Manila from the ground up. Between both regions, I manage managers and ICs across 6 distinct roles. Developing the people on my team is something I take seriously — I want everyone who\'s worked for me to be able to point to concrete growth, whether that\'s a promotion, a new skill, or a bigger scope of ownership. My teams sit at the center of the customer experience. We work with high-value accounts through both 1:1 enterprise engagements and 1:Many scaled programs, focused on accelerating time-to-value and building trust that translates into long-term retention and expansion. I don\'t think of implementation as an onboarding checkbox. It\'s where customers decide if they made the right call. I also care a lot about the operational side. I\'ve built Salesforce processes to bring structure and visibility to how my teams work, and I partner regularly with Product, Marketing, Sales, Support, and RevOps to make sure implementation is part of the growth story, not separate from it. My background spans SaaS and logistics, which shapes how I think. I bring operational discipline to a function that can sometimes run on instinct, and I try to stay focused on what the customer actually needs rather than what\'s easiest to deliver.
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