Brittany Stefanski

About Brittany Stefanski

A natural relationship builder with more than 13 years of diverse experience in sales, customer service, administrative, as well as management. Exceptional leadership skills with the ability to build an effective team, inspire confidence and gain trust at all levels of the organization. Proven problem solver who focuses on operational efficiency to enable sales to focus on selling, and the organization to maximize profitability.

Experience

1. Manager, Dealer Operations

   Edmunds

   Jul 2017 — Present · Santa Monica, US

   Develop and manage a team of six Contract Specialists responsible for the onboarding of Edmunds dealer partners across the US, as well as manage team of three Dealer Support Specialists responsible for managing our Dealer Service Line and all direct communications between Edmunds and dealer partnersBuild strong partnerships with the Sales Team and Regional Directors to ensure level of service is always optimalSubject matter expert in Edmunds’ “Price Promise” initiative responsible for troubleshooting inquiries from end users and clients related to the sale of an internet advertising packagePoint of contact for resolving time-sensitive client inquiries by coordinating between software engineers, project managers, salespeople and account managersDirect engineering team on requirement definition and prioritization for launch and enhancements to client facing web-based pricing and reporting tools using Agile methodology, while providing regular status updates to executives. Build relationships with internal stakeholders and field personnel with the goal of providing solutions to complex, unique problemsDevelop and implement training programs for both new employees and new systemsDesign and implement processes to maximize operational performance and efficienciesAchieve mastery of organizational processes in pursuit of effective interdepartmental communicationSupported multiple Account Executives book of business in various markets across the United StatesBuild and maintain long-term trusting relationships with a range of contacts at the DealershipsOnboard and maintain our Dealer Partners inventory and web toolsServe as a point-of-contact to dealerships in regards to product enhancements, vehicle pricing, and finding ways to increase dealer visibility on siteManage dealership presence on Edmunds to ensure accuracy of listings

Skills

• Interviews
• Negotiation
• Outlook
• Sales
• Retail
• Process Improvement
• Customer Service
• Customer Satisfaction
• Training
• New Business Development
• Marketing Strategy
• Marketing
• Salesforce.com
• Recruiting
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Management
• Account Management
• Inventory Management
• Time Management