Brittany Scott
Eap Coordinator @Acentra Health
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WORK HISTORY
Eap Coordinator @Acentra Health
Conduct outreach calls to ensure clientconnection with services on scheduled follow-up dates, complete telephonic surveys per protocol, and execute necessary steps to link clients with desired services.• Respond promptly to EAP Consultant\'s requests for client appointment setting, conducting real-time responses.• Coordinate outreach to network providers to determine availability for new clients, communicate essential information to providers, and confirm appointments with clients.• Address inquiries about client benefits, procedures, paperwork, payment, and other matters.• Collaborate with the Provider Relationsdepartment to resolve provider inquiries, retrieve and follow up on voicemail inquiries based on established work flows and assist with recruitment and other network reports• Issue payment vouchers to network providers in alignment with Acentra Health\'s policies and procedures and contractual directives.• Maintain precise client records in the database by entering all calls, caseupdates, requests, and referrals accepted by clients in accordance with Acentra Health\'s policy.• Enter referrals provided to clients by Acentra Health partners into the database as part of a customer service e-mail distribution list.• Read, understand, and adhere to all corporate policies including policies related to HIPAA
EDUCATION
Strayer University
Master's degree, Human Resources Development
Clemson University
Bachelor of Arts (B.A.), Psychology
ABOUT BRITTANY SCOTT
Motivated and personable professional with more than 5 years of Customer service…
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