Brittany Pinney

About Brittany Pinney

I build businesses. With experience in both large enterprises and fast-moving startups, my strength is in launching and scaling companies toward successful exits. I thrive in leadership roles, guiding teams to success, and developing innovative strategies driven by a mix of intuition, data, and research. I’m passionate about understanding customer needs, crafting solutions that drive real impact, and ensuring our product is the best choice in the market. Challenges fuel me—I’ve never been one to take the easy road. And above all, I believe in building products that don’t just sell but create lasting value.

Experience

1. Chief Customer Officer

   TeamBuilder

   Jul 2025 — Present · Philadelphia, PA, US

   As Chief Customer Officer at TeamBuilder, I lead the full customer journey — from onboarding and implementation through success, support, and long-term advocacy. My focus is on building scalable strategies that deliver measurable outcomes for both customers and the business.I oversee cross-functional teams spanning Delivery, Customer Support, Customer Success, Implementation, and Platform Configuration, aligning them around a unified vision of operational excellence and customer impact. By pairing data-driven insights with customer feedback, I drive strategies to reduce churn, grow revenue, and shape a customer experience that creates champions.

Education

• Shippensburg University of Pennsylvania

  BSBA, Decision Science, Marketing

  2001 — 2005

• West Chester University of Pennsylvania

  MS, Applied Statistics

  2009

• University College Dublin

  Bachelor of Science - BS, Decision Science, Marketing

  2004 — 2004