Brittany Roberts Perez

About Brittany Roberts Perez

Over ten years’ experience in customer facing and management roles driving customer loyalty and satisfaction. Able to quickly build trust by understanding customer needs and business challenges by teaching them digital marketing strategies to grow market share and increase revenue.Relevant SkillsMarketing & Business StrategyProvide advice and assistance on how to effectively maintain and build E-marketing to fit my client’s needs. Facilitate webinars on Act! Marketing Automation, Act! E-marketing and Act! contact management integrations so customers can leverage Swiftpage’s full suite of marketing solutions to expand their business. Banking, Customer Service, and RetentionBuilt trust among customers by listening to their concerns and solving their banking needs. Provided win-win solutions through negotiating with customers in escalated situations. Implemented valuable customer retention strategies to resolve complex customer questions and concerns. Leadership and ManagementActively train new employees on the benefits of E-marketing and portraying these advantages to their customers resulting in improved team performance and morale. Mentored and coached peers to enhance their customer service skills by providing empathy, actively listening, and suggesting the proper financial service. Grew a successful retail store by increasing revenue in the children’s apparel industry.

Experience

1. Director of Operations & Client Success

   Stentam

   Apr 2021 — Present · Phoenix, AZ, US

Education

• Sandler Sales Training

  Value Selling

  2013 — 2013