Brittany Mruczek
Client Success Manager at IVR Technology Group | Singer | Voice Over Talent
- Role
- Client Success Manager at Ivr Technology Group
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
Experience
Client Success Manager
Jul 2016 — Present · Buffalo, NY, US
Provide Voice Over Talent for IVR Applications-Build strong relationships and Trust with IVR Tech Clientele-Facilitate the execution of our onboarding processes by self-activating/collaborating with Implementation to help new Direct and Partner Opportunities Go Live with applications-Provide Demonstrations of IVR solutions to new and prospective Clients -Manage and maintain Incoming customer support queue-Perform Troubleshooting Tactics for IVR issues -Train New Customers on Self Service Platforms-Perform and Log Internal testing for new IVR applications
Education
New York University
Master’s Degree, Voice and Opera
2013 — 2015
State University of New York College at Potsdam
Bachelor’s Degree, Music Teacher Education / Voice Performance
2007 — 2011
Skills
- Classroom Management
- Paralegal Work
- Microsoft Excel
- Performing Arts
- Organization Skills
- Music Education
- Singing
- Time Management
- Microsoft Office
- Education
- Nys Certified Teacher
- Executive Administrative Assistance
- General Office Work
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