Brittany Lovell

About Brittany Lovell

Most organizations don’t have a \"work\" problem; they have a \"friction\" problem.As a Director of Operations, I’ve spent the last decade obsessed with one question: How do we remove the noise so teams can actually do their best work?With a background in software development and a PMP lens, I look at operations as a living ecosystem. I don’t just implement processes for the sake of order. I build workflows that serve as a catalyst for growth and profitability. Whether it’s aligning cross-functional teams or streamlining complex implementations, my goal is always to turn operational chaos into a competitive advantage.What I’m passionate about:Clarity over Complexity: Stripping away the \"busy work\" that stalls momentum.Scalable Infrastructure: Building systems that don\'t just work for today, but for 5 years from now.People-First Ops: Because the best process in the world fails if the team isn\'t empowered to lead it.

Experience

1. Director of Exterior Operations

   Lessen

   Oct 2016 — Present · Portland, OR, US

   Lead strategic operations and digital transformation for the Exterior Operations division, reporting to the SVP. I specialize in Global Workforce Transformation, architecting hybrid delivery models that optimize margins while maintaining high service standards. By bridging the gap between Field Operations and Technical Roadmaps, I drive multi-million dollar cost savings through AI-driven automation and systems re-engineering.Systems Innovation & Automation:~Automated Governance: Engineered a proprietary audit engine applying 27+ logic rules across 370K+ work orders, resulting in multi-million dollar validated cost savings over three seasons.~Intelligent Workflows: Drove end-to-end automation using RPA and AI decision modeling, eliminating 50% of manual touchpoints and generating significant seasonal savings.~Crisis Response & Predictive Tech: Developed a first-of-its-kind emergency response workflow using meteorological data to optimize 350+ disaster relief work orders. Launched an AI-driven weather-validation tool that reduced non-actionable service requests.~Product Leadership: Primary stakeholder for Exterior Ops product builds; defined MVPs and roadmaps for 3–8 dev teams. Spearheaded AI-powered intake (chatbots/email parsing) to reduce manual triage.Global Strategy & Organizational Design~Workforce Transformation: Architected a global scaling model, offshoring 50% of tactical roles. Reduced indirect costs by over 50% while maintaining service quality through standardized onboarding and governance.~Data-Driven Performance: Designed Tableau-based dashboards and role-specific KPIs, improving department performance by 30% YoY.~Culture & Enablement: Elevated department eNPS to a score of 90 (a 20-point increase) by institutionalizing the \"Aspire\" mentorship program and standardized career development tracks.Innovation Award: Winner of Company-wide Hackathon for a machine learning/spatial recognition wireframe for property mapping automation.

Education

• University of North Carolina at Charlotte

  BS, Meteorology

  2005 — 2009

Skills

• Visual Merchandising
• Big Box
• Project Management
• Retail
• Merchandising
• Customer Satisfaction
• New Store Openings
• Multi-Unit Management
• Inventory Management
• Inventory Control
• Recruiting
• Pos
• Driving Results
• Store Remodels
• Loss Prevention
• Team Leadership
• Store Operations
• Cash Register
• Customer Service
• Hiring
• Retail Sales
• Microsoft Office
• Sales
• Management
• Store Management
• Cashiering
• Fashion