Brittany Higgins

Regional Employee Benefits Operations Leader West @USI Insurance Services

Irvine, CA, US

Strategic Leadership: Oversee and guide the operations for employee benefits across the West region, ensuring alignment with USI\'s overall strategic goals. This involves setting objectives, planning, and executing strategies to improve efficiency and achieve business targets.Team Management: Lead a team of managers and staff, fostering a positive and productive work environment. This includes recruiting, training, and mentoring your team members to ensure high performance and professional growth.Client Relations: Act as a key point of contact for major clients, ensuring their needs are met with excellence. This involves building and maintaining strong relationships, resolving issues, and enhancing client satisfaction and retention.Operational Efficiency: Responsible for streamlining and optimizing operational processes to enhance service delivery and reduce costs.Financial Oversight: Manage the budget for the West region, including forecasting, allocation of resources, and financial reporting. Oversight of the financial health of the employee benefits operations by tracking performance and implementing cost-effective solutions.Market Analysis and Innovation: Stay abreast of market trends and competitor activities, using this information to innovate and improve USI’s offerings. This includes implementing new products, services, and strategies across the West region to stay competitive in the marketplace.

The University of Georgia

Bachelor of Business Administration (B.B.A.), Risk Management & Insurance