Brittany Hernandez

About Brittany Hernandez

I’m a bilingual (English/Spanish) customer service professional with a strong foundation in retail sales, financial services, and client relationship management. Currently transitioning into tech sales, I’m passionate about helping businesses grow by connecting them with SaaS solutions that solve real problems.My background in customer service and banking has equipped me with exceptional communication, active listening, and problem-solving skills—qualities that translate directly into success as an SDR or BDR. I understand how to identify customer needs, build trust, and drive conversations that create value.I’m currently pursuing a degree in Finance and actively sharpening my sales skills through the Course Careers tech sales bootcamp, where I’m learning the ins and outs of prospecting, cold outreach, CRM tools, and the modern B2B sales process.I’m eager to bring my drive, coachability, and customer-first mindset to a forward-thinking tech company where I can grow, contribute, and exceed sales goals.

Experience

1. Auditor

   State Road & Tollway Authority

   Nov 2023 — Present · Atlanta, GA, US

   Managed a high volume of customer inquiries in English and Spanish, providing efficient and empathetic solutions. • Logged customer interactions using CRM software, improving issue resolution time and tracking. • Maintained exceptional customer satisfaction by personalizing service and following up on outstanding issues.

Education

• Georgia State University

  Bachelor of Business Administration - BBA