Brittany Hardison
- Role
- Senior Customer Success Manager at Mainstreet
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Brittany Hardison
SaaS-industry customer success leader. Training in both engineering (React, JavaScript)…
Experience
Senior Customer Success Manager
Feb 2021 — Present
Onboard and act as a trusted advisor for customers to drive adoption and quantify value- Proactively track key metrics in Salesforce and other tools to meet and exceed retention quota in a book that holds $2M ARR- Collaborate with stakeholders to upsell/cross sell and improve the customer experience within the product- Build ongoing strategic relationships with senior business and technology contacts within mid-market customers, helping them realize their full credit value- Train 10+ CSMs on our product and processes to grow our customer base from 500 to over served within 2 years.
Education
Ohio University
Bachelor's degree, Psychology
Skills
- Sql
- Php
- Javascript
- Curriculum Design
- Management
- Sales
- Lesson Planning
- Angular
- Stress
- Ajax
- Adult Needs and Strengths Assessment
- Html
- Ember.js
- Css
- Mental Health
- Early Intervention
- Clinical Pharmacology
- Community Organizing
- Silex
- React.js
- Healthcare
- Sbirt Screening Brief Intervention and Referral to Substance Abuse
- Git
- Public Speaking
- Case Management
- Jquery
- Research
- Teaching
- Problem Solving
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