Brittany H.
Emerging Public Health Professional | MPH | Health Equity Advocate | Experienced in Healthcare Operations, Patient Advocacy & Community Engagement
- Role
- Senior Customer Service Representative at Optum
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Brittany H.
I am a passionate and purpose-driven healthcare professional with over five years of…
Experience
Senior Customer Service Representative
Oct 2022 — Present · Overland Park, KS, US
Provide unparalleled customer service through remote channels, exhibiting professionalism, empathy, and expertise in addressing diverse inquiries and concerns.Address inquiries, resolve complaints, and provide solutions to ensure customer satisfaction and retention.Diagnose and troubleshoot technical issues with products or services remotely, guiding customers through step-by-step solutions.Escalate complex technical issues to appropriate internal teams for further investigation and resolution.Foster a culture of collaboration and excellence within the remote team, actively participating in cross-functional initiatives and knowledge-sharing endeavors.Document all customer interactions accurately and thoroughly in the CRM system, ensuring data integrity and accessibility for future reference and analysis.Utilize conflict resolution techniques to turn negative experiences into positive outcomes.Monitored ongoing feedback trends and adjustments, ensuring continuous alignment with customer needs and expectations.
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