Brittany Durant

Registered Dietitian Nutritionist, Level 2 @Cylinder

St Petersburg, FL, US

Cylinder, an innovative virtual health platform, provides easily accessible, personalized, clinician-backed care to those suffering from digestive health issues – decreasing costs, reducing absenteeism, and improving quality of life at scale.• Delivers personalized, one-on-one Medical Nutrition Therapy to members experiencing diverse digestive health challenges and those aiming to optimize health indicators such as cholesterol, blood sugar, and weight management.• Expertise in addressing a variety of conditions, including GERD, diverticulitis, gastroparesis, SIBO, IBS, Crohn’s disease, ulcerative colitis, celiac disease, chronic constipation, and microbiome dysbiosis.• Leverages motivational interviewing and health coaching techniques to support members through the stages of behavior change, fostering lasting improvements in their health and well-being.• Leadership and project management responsibilities include- Mentor Level 1 staff, fostering professional growth and skill development- Evaluate and implement initiatives that enhance Clinical KPIs and Net Promoter Score (NPS)- Conduct quality assurance audits of Level 1 staff calls to ensure adherence to standards- Act as the primary point of contact for short-term staff, providing support through clinical training, weekly one-on-one meetings, and call and chart audits- Deliver professional development training during team meetings to enhance team capabilities- Train new hires and continuously update training resources for improved onboarding- Design and assess new workflows to optimize organizational efficiency.