Brittany Dubose
VP, Channel Strategy, Operations & Customer Analytics @Duke Energy Corporation
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WORK HISTORY
VP, Channel Strategy, Operations & Customer Analytics @Duke Energy Corporation
Responsible for the development and delivery customer facing digital channels including omni-channel strategy. Direct agile software development teams for duke-energy.com, mobile apps, outbound customer communications, custom software applications and customer portals. Expand & optimize digital self-service and social media customer service operations. Direct advanced analytics teams that determine customer experience drivers, NPS optimization and process improvement opportunities.
EDUCATION
Texas A&M University
Master of Finance, Land Economics and Real Estate
Texas A&M University
Bachelor of Science, Parks, Recreation & Tourism Sciences, Secondary emphasis on Communications & Spanish
SKILLS
ABOUT BRITTANY DUBOSE
Experienced change agent with background in Utility and Real Estate Industries including…
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