Corryne Cyr
Onboarding Project Manager Content Manager @Uniguest
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WORK HISTORY
Onboarding Project Manager Content Manager @Uniguest
Design and facilitate orientation programs while collecting and analyzing feedback to improve the onboarding process- Manage the complete customer lifecycle of 200+ communities, encompassing onboarding, value attainment, engagement tactics, growth initiatives, and renewal efforts- Regularly performed virtual trainings with annual opportunities to travel for in-person trainings- Curate and present quarterly trainings for 1,200 communities to expand product knowledge and reinforce best practices- Conduct annual business reviews with Executive Accounts to collaborate on potential business opportunities by utilizing data insights to ultimately strengthen or foster a customer relationship- Coordinated with Support, Marketing and Sales teams to build and execute value-add campaigns resulting in a 30% growth in social media engagement- Lead, mentor, and manage a high-performing content freelance team, fostering a collaborative and results-driven work environment- Create and manage the content budget, ensuring efficient allocation of resources and optimizing ROI- Roadmap and source video content for a cloud based Content Manager utilized by over 2,500 communities- Collect feedback through NPS scores and touch points with senior living engagement professionals, growing satisfaction by 45%.
EDUCATION
CSU Chico
Bachelor of Science (BS)
Capella University
Master of Business Administration - MBA
ABOUT CORRYNE CYR
Empowering Growth & Success through Personal Connection and Product Expertise
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