Corryne Cyr

Experience

1. Onboarding Project Manager Content Manager

   Uniguest

   Sep 2021 — Present

   Design and facilitate orientation programs while collecting and analyzing feedback to improve the onboarding process- Manage the complete customer lifecycle of 200+ communities, encompassing onboarding, value attainment, engagement tactics, growth initiatives, and renewal efforts- Regularly performed virtual trainings with annual opportunities to travel for in-person trainings- Curate and present quarterly trainings for 1,200 communities to expand product knowledge and reinforce best practices- Conduct annual business reviews with Executive Accounts to collaborate on potential business opportunities by utilizing data insights to ultimately strengthen or foster a customer relationship- Coordinated with Support, Marketing and Sales teams to build and execute value-add campaigns resulting in a 30% growth in social media engagement- Lead, mentor, and manage a high-performing content freelance team, fostering a collaborative and results-driven work environment- Create and manage the content budget, ensuring efficient allocation of resources and optimizing ROI- Roadmap and source video content for a cloud based Content Manager utilized by over 2,500 communities- Collect feedback through NPS scores and touch points with senior living engagement professionals, growing satisfaction by 45%.

Education

• CSU Chico

  Bachelor of Science (BS)

  2012 — 2017

• Capella University

  Master of Business Administration - MBA

  2018 — 2021