Brittany Chan

About Brittany Chan

Brittany Chan, M.Sc, User Experience Researcher, BCBA Brittany is a User Experience Researcher who is interested in learning about the user and how they interact with a product, their spoken and unspoken needs to be fulfilled, and making the overall experience more enjoyable and lovable. Using behavior analysis she identifies functions of user behaviors and brings insights on how products can be improved based off of function, motivation, and reinforcement. She has experience in creating personas, conducting interviews, affinity mapping, card sorting, usability testing, as well as other methodologies. Brittany is also a Board Certified Behavior Analyst that received her Bachelor of Arts in Psychology, and Human Resource Management from Rutgers University in 2017, and her Masters of Science in Applied Behavioral Analysis from the University of Kent in 2018. Her thesis,\"An Evaluation on the Social Validity of the Aberrant Behavior Checklist\" was published in 2019. She has provided educational services in a variety of environments including group homes, public/non-public schools, community settings, clinics, and private homes since 2015. Having twin cousins with Autism, Brittany personally understands the impact of Autism on a family\'s life, as well as the importance of receiving quality services. She is passionate about improving the quality of life of her clients and their family\'s lives through individualized scientifically-based interventions and compassion.

Experience

1. Senior Ux Researcher

   Nextiva

   Oct 2023 — Present

   Demonstrated versatility by utilizing mixed-methodology approaches, including observational studies, interviews, and benchmarking, to obtain a holistic view of user experiences.Spearheaded discovery research initiatives that uncovered unforeseen, but significant product questions that impacted the product direction. Advocated for accessibility and design changes so the product is usable by all consumers.Played an instrumental role in refining and formalizing UXR workflows within a newly established UXR team.Initiated and advocated for implementation of follow-up meetings with stakeholders to monitor and evaluate the impact of research findings. This ensured continuous alignment with business goals.Streamlined the UXR repository by refining the tagging system, and categorization of research to ensure accessibility of research findings for all stakeholders.Initiated and led projects focused on retroactively benchmarking UXR studies to compare with future studies. This established quantitative metrics to track and demonstrate the impact of user research within the company.Leveraged behavioral principles to increase stakeholder involvement and acceptance of UXR methodologies, that fostered better collaboration and understanding across teams.Initiated further research endeavors based on initial findings, ensuring a proactive and continuous learnings of user needs and preferences.Contributed to the optimization of resources by recommending the removal of unnecessary features, and providing specific actionable recommendations for a streamlined and efficient product development process

Education

• University of Kent

  Master of Science - MS, Applied Behavior Analysis

  2017 — 2018

• Rutgers University-New Brunswick

  Undergraduate, Psychology and Human Resource Management, Minoring in Education, and Health & Soceity, 3.9/4.0

  2013 — 2017