Brittany Stephenson
- Role
- Senior Business Analyst for Shake Shack at JDC Group
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Brittany Stephenson
Passionate about bringing technology innovation to the hospitality…
Experience
Senior Business Analyst for Shake Shack
Aug 2021 — Present
Coordinate with key stakeholders to map out and document end-to-end tipping requirements to encompass POS and all digital channels - Work with the Kiosk Product Owner to monitor and evaluate processes and KPIs in order to improve the customer experience - Responsible for acting as a liaison between the Kiosk Product Owner and the development team - Assist the Kiosk Product Owner in the testing of new product features: design test cases to monitor system functionality and support system enhancements - Participate in daily scrum sessions, writing stories and identifying Acceptance Criteria - Gather and compose other on-demand documentation such as Customer Journeys and User Flows - Design and develop requirements including writing basic functional and non-functional specifications, user interface mock-ups, process and data flow diagrams, dashboards, reports
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