Brittany Beardsley

About Brittany Beardsley

Experienced Client Relationship Manager with a demonstrated history of working in the…

Experience

1. National Client Relationship Manager

   Flextg Phoenix

   Jul 2018 — Present · Chicago, IL, US

   Works closely with customer contacts, customer’s end user community, and FlexTG internal resources to fulfill Service Level Agreements (SLA’s).• Directly responsible for the fulfillment of all SOW and SLA commitments with the customer or customer base of $4 Million Annually• Ultimately responsible for customer satisfaction, retention, growth, and profitability of account base• Responsible for a Quarterly Sales Budget• Work to create and implement specific operations practices including:• Continually monitoring existing service levels and compliance to SLA’s• Provide interface between end-users, technical support, and resources to improve/maintain customer satisfaction• Act as the primary point of contact for all aspects of the contractual relationship with the customer• Develop continual process improvements• Work closely with Operations Team on implementation and deployment of print technology and support services, including inventory collection and management, and consumables management while monitoring adherence to all SLA’s• Facilitate quarterly/semi-annual performance reviews• Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution• Provide reporting metrics and tracking data as required to fulfill SLA’s, and to identify and define KPI’s• Develop and document implementation plan for each additional phase of business• Follow-through on mission critical activities identified by the Director Client Relations• Recommends and implements operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations.• Work closely with Director of Client Relations, Sales Team, Project Management Team, and other resources to ensure a collective approach to customer needs.

Education

• Balassi Intstitute

  Hungarian/Magyar Language and Literature

  2014 — 2015

• Southern Illinois University, Carbondale

  History

  2010 — 2013