Brittaney Reel
Business Systems Analyst | Project Coordinator | UAT Lead | Improving Customer & Digital Experiences
- Role
- Business Systems Analyst Ii - Et Customer Solutions & Applications at Avista
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About Brittaney Reel
The glue that holds teams together, the strategist behind seamless operations, and the secret weapon for project success. Whether it’s streamlining workflows, managing high-impact projects, or making chaos look like clockwork—I thrive on turning plans into action and ideas into results.
Experience
Business Systems Analyst Ii - Et Customer Solutions & Applications
Aug 2025 — Present · Spokane, WA, US
Support the design, enhancement, and testing of Avista’s customer‑facing technology by leading UAT efforts, documenting requirements, coordinating cross‑functional work, and ensuring high‑quality delivery of digital tools that improve customer and business outcomes.• Lead user acceptance testing (UAT) planning and execution for MyAvista.com, mobile apps, outage map, and digital communications.• Coordinate testing efforts with internal teams and third‑party vendors to ensure accurate, high‑quality releases.• Document functional and non‑functional requirements; support creation of user stories, test cases, and process diagrams.• Perform advanced configuration and system administration for customer solutions applications.• Serve as liaison between Enterprise Technology and business units to translate business needs into technical solutions.• Analyze business problems, evaluate solution options, and recommend improvements to customer and operational outcomes.• Research, extract, and interpret data to support reporting, troubleshooting, and enhancement prioritization.• Develop and refine operational procedures in partnership with end‑user teams.
Education
City Colleges of Chicago-Harold Washington College
Associate's degree, Business Administration and Management, General
IAHA Schools
Travel Specialist Certificate , Tourism and Travel Services Management
2012 — 2012
Gonzaga University
Professional Certificate, Project Management
University of Alabama at Birmingham
Bachelor's degree, Marketing/Marketing Management, General
Eastern Washington University
Master of Science, Organizational Leadership
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