Brittaney Sandoval
Head of Fraud | Risk Strategy & Product Ops | 70% Fraud Reduction & 39% Revenue Growth
- Role
- Senior Analyst, Product Operations at Evolve
- Location
- Gallatin, TN, US
- LinkedIn followers
- 500 followers
About Brittaney Sandoval
I am a Fraud and Revenue Operations leader with over 10 years of experience building and scaling risk strategies that don\'t just stop \"bad actors\"—they drive business growth. My career has been defined by a unique ability to balance aggressive risk mitigation with a seamless customer experience.Key Career Highlights:Scale: Reduced fraud by 70% and manual reviews by 35% at Evolve through automation and policy optimization.Profitability: Cut chargebacks by 90% and contributed to a 39% increase in revenue by aligning risk strategy with business goals.Strategy: Expert in building product roadmaps for real-time fraud detection and leading cross-functional teams across Engineering, Legal, and Product.I specialize in taking complex, high-volume e-commerce environments and implementing the scalable frameworks, SQL-driven data insights, and automated workflows necessary for global expansion.
Experience
Senior Analyst, Product Operations
Feb 2025 — Present · US
Strategic Roadmap & Tooling: Spearheaded the product roadmap for real-time fraud-fighting tools, leveraging third-party software and pattern matching to identify and block bad actors.Fraud Mitigation & Revenue Growth: Built the fraud prevention function from the ground up, reducing fraud by 70% and manual reviews by 35% while increasing total revenue by 39%.Cross-Functional Product Ops: Partnered with Product, Engineering, and Legal to align risk strategies with business goals, ensuring seamless global product launches and go-to-market execution.Operational Efficiency: Analyzed complex operational and revenue data to identify bottlenecks, implementing automated process improvements that scaled with company growth.Performance Leadership: Led and developed high-performing teams, establishing reporting systems to proactively identify emerging threats like account takeovers.Dispute Management: Optimized policies for processing and resolving chargebacks and refunds, significantly improving the accuracy of evidence package templates.
Education
University of Colorado
Bachelor of Arts; Dual, International Affairs and History
2007 — 2011
Colorado State University Global
Master's degree, Teaching and Learning
2018
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