Britni Helgesen
Director Leading Enterprise Portfolio, Technology Modernization, and Member Experience Evolution at BECU | Transforming Mortgage Strategy into Results
- Role
- Director Strategic Initiatives Mortgage at BECU
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About Britni Helgesen
Technology-driven credit union leader with 17+ years of experience driving enterprise…
Experience
Director Strategic Initiatives Mortgage
Sep 2025 — Present · US
I shape the strategic direction of the mortgage business and lead transformation efforts that modernize how we serve members. I align technology, operations, data, and enterprise priorities to deliver a faster, simpler, and more member-focused lending experience.I design the prioritization framework that enables leadership to make clear, data-driven decisions about where to invest and which products create the greatest impact. I oversee governance and execution of a high-impact mortgage portfolio, including leadership of the ICE Encompass implementation and development of the annual strategic roadmap. I bring cross-functional teams together to align around shared goals, accelerate decision-making, and strengthen BECU’s competitive position.I build enterprise frameworks and governance models that increase delivery speed, quality, and consistency. I set strategic direction for resource planning and intake, manage organizational risk and complexity, and clear barriers that impact execution. My focus is creating a scalable, adaptive operating model that accelerates transformation and delivers lasting value for members.
Education
Western Governors University
Bachelor’s Degree, Business Administration, Management and Operations
2015 — 2016
Whitworth University
Organizational Business, Management Information Systems, General
2014 — 2015
Spokane Colleges
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
2009 — 2011
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