Britney Cummings
Manager, Customer Experience @Spark
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WORK HISTORY
Manager, Customer Experience @Spark
Building and scaling a high-performing Tier 1 Customer Experience team by establishing culture, processes, and accountability frameworks that improve performance, engagement, and service consistency.
EDUCATION
Southern Illinois University, Carbondale
Pre-Medicine/Pre-Medical Studies
University of North Texas
Bachelor's degree, Data Analytics and Organizational Supervision
City Colleges of Chicago-Harold Washington College
Biology/Biological Sciences, General
Health Restoration Academy of Medical Arts
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
Harrington College of Design
Communication Design
City Colleges of Chicago-Olive-Harvey College
Associate’s Degree, General Studies
ABOUT BRITNEY CUMMINGS
With more than 15 years in customer service, my passion lies in building, growing, and strengthening teams. I thrive in fast-paced environments where I can develop people, refine processes, and create a culture of support and success. I’m a high-energy, motivational leader who knows that strong teams drive strong results. Whether it’s coaching individuals, improving workflows, or tackling challenges head-on, I’m all about empowering my team to perform at their best. If there’s potential, I’ll find a way to unlock it. If there’s chaos, I’m coordinating it with confidence.
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