Britney Fontenot

WORK HISTORY

EDUCATION

ABOUT BRITNEY FONTENOT

District Pro and Services Manager with experience implementing corporate programs and exceeding company sales targets by directing, influencing, coaching, and training leaders and sales teams across 14 stores. A proven record of building strong relationships and successfully interacting across a large network of external service providers, internal leaders, and teams across the district to improve performance, quality, and solving people and business issues to achieve sales targets and enhance customer satisfaction. Partners with Store Managers to create action plans to achieve goals and improve sales. Plans are built upon inspecting stores, assessing and observing talent, training teams, and providing respectful feedback and coaching to close gaps and improve behaviors and performance. A positive and engaging leadership style to motivate and inspire people to achieve their highest potential. Creates a supportive learning culture where encouraging teamwork and company values are a foundation. Have a passion for developing people and learning from others while seeking out best practices to continuously improve.Uses creative fun ways to align teams to company priorities and celebrate the wins of others. Promotes a positive company image internally and externally using social media to highlight the good works of people and the company.SKILLS• Develops strong relationships across cross-functional teams by engaging and aligning to common purpose around the company and customers to drive business results. • Strong Positive Leadership skills with a passion for developing, supporting, and encouraging teams to enhance capabilities and create a positive work culture. • Excellent planning, organizing, and executing skills with a successful track record of leading and influencing teams across District to deliver high performance. • Exceptional communication, engagement, and energy to support, align and encourage people and generate enthusiasm and passion in others and celebrating the wins.• Expert customer facing and engaging skills to manage service providers, handle customer issues, resolve problems, and create positive customer experiences.• Promote a culture of teamwork across the district by acknowledging and marketing the leaders and teams through recognition within the company and using social media platforms.