Britanny Deibel

About Britanny Deibel

Skilled in Sales, Sales Retention, Administration, Ecommerce, Management, Customer Service, Data Entry, B2B, Scheduling, Training, and Interviewing. Strong communication skills with a Bachelor of Science - BS focused in Psychology from University of Mount Union.

Experience

1. Cancelations Sales Retention Team Manager and Training Supervisor

   Burke Decor

   Sep 2021 — Present · Boardman, OH, US

   Training all new hires, monitoring progress, staff reviews, and providing continuous support while staying within company policies.Head of the cancelations sales and retention department.Approve price matching and monitoring discounting through profit margin.Provide clients with positive interactions by fulfilling their needs and answering questions promptly and accurately by answering calls, chats, and emails regarding order status, damaged items, product questions, order placement, and shipping information.Interior design work, internal sales, and quote generation.Multitask on a computer: typing, using keyboard shortcuts, and accessing information through Microsoft Office, apps, the internet websites, documents, and spreadsheets.Order entry.Communicate quickly and effectively with clients and team members.Conflict resolution experience while calmly resolving and de-escalating any issues or escalating interactions when necessary.Worked with IT to report website errors and rectify them.Experience with Shopify, Gorgias ticketing system, Retail Opps, and various vendor portals.Work directly with vendors and shipping companies.Help initiate returns and claims process.Record-breaking calls, emails, sales, and countless positive reviews in the departments, personally, in addition to trainees.Remote/ Hybrid

Education

• University of Mount Union

  Bachelor of Science - BS

  2010 — 2014