Brise Carpenter

About Brise Carpenter

My experience in software, hospitality, finance, insurance and healthcare combined with a strong background in business coaching provide me with a balanced perspective. I\'ve also developed the ability to innovate and execute on fresh new ideas that drive top line revenue and long term customer retention.I’ve always been fascinated by business differentiators, and what best-selling author Jim Collins refers to as “key determinants” that take a company from good to GREAT. I’ve dedicated my career to understanding this X-factor and while the journey is still ongoing I’ve found that most often it’s the “who” in the equation that makes the difference.Over the course of my career I’ve built skills around project management, team management, customer success, leadership, implementation, software product development, software support, marketing, sales and business coaching/consulting. My professional experience has taught me; however, that the following characteristics are what actually make me a valuable asset to help my clients and the companies I’ve worked for move from good to GREAT:• I want to win!• It’s not enough to just “like” what you do. If I’m not passionate about something I won’t do it; period.• I’ve learned the language of many different disciplines including; sales, marketing, support, techy and needy client. Being able to communicate with these individuals saves time and increases our effectiveness as a group. • Client success is about relationship. I try to communicate as little through email and text as possible, say it in person or over the phone at the very least.• My presence has been described by colleagues and clients as “reassuring and calm”• Simply having 8 hours a day of hard work from your team members is not the goal. I want to inspire them to the level that their hearts and minds are engaged in what we do every day.Reach out to me if you’d like to discuss business, software or fly fishing in Central Oregon.

Experience

1. Vice President of Customer Success

   Hostfully

   Apr 2022 — Present

   Hostfully\'s B2B SaaS platform is the core business management software for short term rental property managers. Hostfully distributes rental inventory to Airbnb, Vrbo, and Booking.com, manages payments with Stripe, and provides a personalized guest experience with emails, SMS, and a digital guidebook. In addition to subscriptions, the company earns commissions from the rental and in-stay activities bookings.This $100B market is growing rapidly. Airbnb\'s explosive growth and COVID-19 have fueled consumer expectations for a branded, touchless, and automated guest booking and travel experience in vacation rentals. Hostfully meets this demand with the most innovative platform on the market, winning VRMB\'s 2019 award for Best All Around Property Management Software and the 2022 Shortyz Award for Best Property Management System. Learn more at Hostfully.com

Education

• George Fox University

  Bachelor of Arts, Management and Organizational Leadership

  2004 — 2006

• Concordia Portland Alumni & Friends

  Masters, Business Administration

  2007 — 2008

Skills

• Project Management
• Online Advertising
• Customer Relations
• Consultative Selling
• Marketing
• Customer Relationship Management (Crm)
• Management
• Consultation
• SEO
• Budgets
• Product Development
• Sales
• Budgeting
• Online Marketing
• Digital Marketing
• Selling
• Crm
• Customer Service
• Team Management
• Training
• Coaching
• Leadership
• Marketing Strategy
• Consulting