Briona Reed
Client Experience Lead @Greenville Country Club Sc
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WORK HISTORY
Client Experience Lead @Greenville Country Club Sc
Greenville, SC, US
Serve as the main point of contact for high-value members and VIP guests, making sure they feel seen, respected, and personally taken care of every visit.•Coordinate across bar, kitchen, floor, and events staff to deliver a smooth, on-time experience during high-volume service and private bookings.•Anticipate needs and proactively check in so issues are handled before they turn into complaints.•De-escalate concerns with clear, honest communication and fast follow-through by turning potential escalations into positive experiences and repeat visits. •Train and support new team members on service standards, guest recovery language, tone, pacing, and professionalism under pressure so the client experience stays consistent.•Reduced day-of service issues from ~7 per shift to 2 or fewer by tightening pre-shift communication and doing proactive touchpoints with priority members.
EDUCATION
University of South Carolina Upstate
Bachelor of Business Administration - BBA
SKILLS
ABOUT BRIONA REED
Hi I’m Briona, a Brand & Content Strategist helping small, bold businesses turn their…
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