Brion Anim-Addo

Network Engineer @Verizon

Cary, NC, US

Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.\\\\n\\\\n• Monitor and analyze network performance and data input/output reports to detect problems, identify inefficient use of computer resources, or perform capacity planning\\\\n\\\\n• Maintain or coordinate the maintenance of network peripherals\\\\n\\\\n• Coordinate network operations, maintenance, repairs, or upgrades\\\\n\\\\n• Proactively monitor networks while following established procedures when responding to network alarms and events\\\\n\\\\n• Generate drive and update problem tracking tickets via multiple systems and continually improve business practices\\\\n\\\\n• Work with external and internal Verizon organizations to coordinate and troubleshoot network events (i.e. fiber cuts, breaks in a circuit and disruption in services.)\\\\n\\\\n• Improve how the team functions for increased efficiency\\\\n\\\\n• Perform trouble ticket management, outage communication management and processed escalation.(i.e. sponsor, assist on bridge calls, email escalation)\\\\n\\\\n• Provide timely and accurate network technical assistance to external teams by communicating technical details and status to customer service centers, technical support organizations and executive management teams network events and major outages.\\\\n\\\\n• Troubleshoot DNS, DHCP, TCP/IP and router issues (I.E. LANS, VLANS, WLANS, OSPF etc.)\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

ECPI University

Associate’s Degree, Network Security

Saint Augustine’s University

Bachelor’s Degree, Comunications