Brinley Roush
Client Manager @Provencher & Company, Llc
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WORK HISTORY
Client Manager @Provencher & Company, Llc
US
Spearhead strategic account planning for national TPAs and carriers, expanding services from property claims to full catastrophe and liability solutions.• Champion client success initiatives, aligning cross‑functional claims, finance, and operations teams to exceed emerging key performance indicators.• Drive renewal and pricing negotiations, securing long‑term master‑services agreements and elevated margin targets.• Lead executive‑level Business Reviews, translating analytics into actionable growth roadmaps and enhanced partnership loyalty.• Implement process improvements that optimize claim cycle time and boost adjuster capacity during surge events.• Leverage CRM dashboards to maintain client satisfaction and guide data‑driven decision‑making.
EDUCATION
Louisiana State University
Bachelor’s Degree
Ashford University
Master of Business Administration (M.B.A.)
SKILLS
ABOUT BRINLEY ROUSH
I’m a strategic account leader in Property & Casualty and catastrophe claims who turns…
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