Brinda Mahanta

About Brinda Mahanta

Certified PMP and Lean Six Sigma Green Belt professional with 5+ years of progressive experience in project management, operations analysis, stakeholder coordination, and financial services. Currently transitioning into a dedicated Project Management role.I specialize in driving process improvements, resolving complex disputes, and enhancing cross-functional collaboration to deliver measurable business outcomes. At American Express India, I’ve led operational initiatives that resulted in a 98% improvement in dispute handling efficiency and reduced resolution turnaround time. My ability to leverage data, streamline workflows, and maintain stakeholder alignment has been central to successful project execution and service excellence.Previously at Better.com, I developed deep domain knowledge in mortgage analytics, created data-driven market analysis reports, and worked closely with offshore teams to ensure seamless process implementation and consistency. At HDFC Bank, I strengthened client relationships, consistently achieved sales targets, and contributed to revenue growth through tailored banking solutions.I’m passionate about solving operational bottlenecks and using data to make smarter business decisions. Open to opportunities in project management, process optimization, and operational strategy where I can contribute to meaningful transformation and organizational growth.Let’s connect!

Experience

1. Senior Analyst

   American Express

   Nov 2022 — Present · Bengaluru, IN

Education

• ICFAI Business School, Pune Official

  Master of Business Administration - MBA, Marketing

  2018 — 2020

• Ravenshaw University

  Master of Arts - MA, English Literature (British and Commonwealth)

  2016 — 2018