Bri Mitchell
Head of Operations (Founding Operator) @Bloomly Digital
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WORK HISTORY
Head of Operations (Founding Operator) @Bloomly Digital
Built the operating model for a bootstrapped digital marketing agency from the ground up, designing all core systems (CRM, project management, billing, reporting) that enabled the business to scale to $684K ARR in first year while maintaining quality standards. Established operational cadences and accountability frameworks that supported 93% revenue growth at peak while managing 10+ global team members and delivering near-100% on-time completion. Transitioned to a fractional advisory role following operational system build-out.
EDUCATION
Penn State University
Bachelor’s Degree, Public Relations, Advertising, and Applied Communication
SKILLS
ABOUT BRI MITCHELL
I build operational systems that help Customer Success (CS & CX) teams execute in high-growth chaos.Over the past decade, I\'ve worked across PE-backed SaaS companies, enterprise technology, and bootstrapped startups, building the infrastructure that lets teams scale without breaking. What I\'ve done:→ Recovered $3.5M in at-risk customer value and stabilized Net Revenue Retention from the low 80s to near 100% by designing health scoring frameworks, intervention playbooks, and scalable retention workflows→ Implemented a customer success platform (Totango) that doubled account coverage without adding headcount while improving product adoption by 60%→ Served as Chief of Staff through a PE post-acquisition transition, managing cross-functional execution across Product, Technology, GTM, and Operations during restructuring and leadership changes→ Built 0-to-1 Customer Engagement programs that drove 170% revenue growth through data-driven engagement strategies and accountability frameworks→ Scaled a bootstrapped agency from zero to $684K ARR by designing all core operating systems (CRM, project management, reporting) and establishing execution cadences that enabled 93% growth at peakI thrive in environments where someone needs to build operational infrastructure from scratch or stabilize systems that haven\'t kept pace with growth. My approach: design processes that make teams\' lives easier, not add bureaucracy.
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